I wanted to give an update on our ongoing work with Mojave. Thanks for your continued suggestions and attention. ConnectWise Control is multi-instance, not multi-tenant like other remote control solutions, which means that changes to compensate for Mojave permission updates are a higher architectural discussion, and something we’re diligently researching. Being a multi-instance product provides additional levels of security for our partners, but also presents new challenges. 

Thanks Michael, we'll add this as a feature request. 

Hi Michael, 

When you say Control customer portal, do you mean the host's page? Can you provide a little more detail about your request?

Thanks!

Thanks David, that clarification is helpful! I'll register this as a feature request. 

Thanks for your quick response! We'll look into this feature request. 

FYI - Mike Bannerman responded directly to your email on this. 

Can you tell me a little bit more about your use case for this request? What information are you trying to discern by user? Which sessions they're connected to? Time spent in session? Roles and permissions? 

Thanks!

Apple’s recent release of the Mojave operating system introduces new features and security measures, offering end users more peace of mind but also introducing new challenges to partners supporting Apple machines. The team at ConnectWise Control is working to ensure that these changes have the least amount of impact possible for partners.

These new security and privacy settings were enacted by Apple and change how all vendors of remote control products are able to deploy to endpoints. One of these new challenges is a change in the way hosts gain control of Mojave devices. When first connecting to a macOS Mojave session, end users must physically allow access to the ConnectWise Control app from the machine itself. The steps to control a macOS Mojave session have been outlined in documentation. After extensive research, the team has determined that this requirement is mandatory on the first connection; signing the application or access agent will not solve this issue.

ConnectWise Control is actively researching the best way to manage the Gatekeeper feature and improve the experience when updating or reinstalling an access agent on macOS Mojave. The team has also planned performance enhancements and improvements to the Mac client, and will communicate more Mojave updates as they become available.