Hi Wayne, 

In most cases, this shouldn't happen. When attempting to use the installed host client, you should be prompted to upgrade. But even if you aren't prompted to upgrade, you should still be able to connect, but you wouldn't be able to access any new features. If you continue to see this problem, please contact Support.  

Hi David, 

When building a new access installer, the option to include "organization" or company is a pre-configured field. This is CustomProperty1. If you'd like to add additional fields, they can be configured on the Appearance page: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page/Add_custom_fields_to_sessions.

I'll register your request to export a list of users, including company name. 

Hope this helps!