Hi Mau, 

Development is currently investigating this, hope to have it in an upcoming release!

HI JoJo!

We're currently investigating an integration with Cherwell. At this time we believe the integration would allow remote support sessions to be directly launched from inside the application, send an invite to a guest, and pass that session info (messages, events) back to Cherwell. What else would you expect the integration to do? 

Hi Badger, 

Please reach out to Support for assistance. 

Hi Buddy!

Do you have a contact on the KACE side we could talk to? Or are you interested in building this integration? Reach out to me at cbarnes@connectwise.com. 

Thanks!

Hi Josiah, 

When I run a report of All Session Connections with 'NetworkAddress' I see the host's public IP address in my CSV. You can ctrl-f in the Report Manager modal to find plain ole 'Network Address' as opposed to SessionGuest... 

Maybe I'm missing something in your request, but let me know!

Hi Evgenii, 

Unfortunately we don't have a way to do this natively from the product. Suggest reaching out to ManageEngine DesktopCentral support to see if they can provide some assistance. Our Support can only go so far with third party applications. 

Hi John, 

The above thread still applies to the situation with Mac. We've signed and notarized as much as possible, but the installer and pkg won't be signed because of the dynamic nature of agents and the customizations possible. 

Hi Csaba, 

This is currently registered as a feature request with the team, but I have no ETA on a change to the Mac host client. 

Best, 

Caitlin 

Hi All, 

Please reach out to Support if you're continuing to experience issues with M1 machines. I'm currently coming to you live from an M1 Mac on Monterey and have zero issues with the agent crashing or the other issues reported above. We'd love to troubleshoot as needed. Thanks!