I don't know, I think development has been steady and even innovative, overall.  But when your product no longer works with one of the most popular browsers, customers will just think your product sucks.

Unfortunately, web application developers are at the mercy of working around constraints of Chrome—the New IE.  The ConnectWise team simply have not stayed ahead of this problem.  Doesn't matter that it's a Mono issue.

Though we understand the cause of the problem, customer perception is that Chrome is best and our support application is broken. :/