Currently there is no way to unlock a user account other than changing their password or deleting and recreating their account.
This is a known defect with a workaround, yet I have been told by support to log a feature request.
To me this seems like a basic feature that is clearly missing.
How is this a 3 year old feature request? With the increase in bots attempting to auto-login and logging people out... in 2021 we still need to delete the user account and recreate it? -- Joke kind of writes itself here.
I normally edit the user.xml file and modify the keys to unlock the user, restart screenconnect and it works.
It's a joke that the app can lock a user (nice) but you can't unlock it (unbelievable).
Come ON! Get this fixed! I have a password that is set in my Bit Warden. I don't type in wrong ones. I got multiple incorrect passwords error when logging in. There is something wrong with this software. Don't just ignore this. At least comment and be professional!