We have over 3000 devices at college, each 6 months when we reimage devices, as part of TS Screen Connect client is added, this causes duplicates in the console, for instance, if you are looking for machine called A100, you will have 10 duplicates.

I'd like to be able to change the host client settings based on which group or client they are assigned to i.e. for a certain group we blank the guest monitor , others we don't but we block their input etc.

Please add some functionality that allows the automated purging of systems out of the CW console based on customizable criteria such as GuestInfoUpdateTime.  Imagine a scenario where a company has 10,000 computer and all 10,000 computer were replaced.  Your CW console would then have 20,000 machines unless someone manually deletes the original 10k computers, rather than them auto purging after a certain time period or criteria is met.  

we have integrated the connect wise with freshdesk and there is a button that automatically sends an email with a link. I want to personalize that message

We've frequently ran into the need to be able to have different technicians connect to different "guest" sessions on the same terminal server at the same time. Currently we fight over whose already in a machine.

Would it be possible to setup a trigger to email someone the audit log (daily/weekly/etc)

When a new version of the Screenconnect client is released & installed, Microsoft Defender for Endpoint - Attack Surface Reductions' rule "Block executable files from running unless they meet a prevalence, age, or trusted list criterion" denies the libraries from being used as they have no reputation.

This is expected behavior as a new version of the client being released globally is seen as "unknown" by Microsoft Security products.

The executables are not being flagged as low reputation as they are digitally signed & Microsoft have "established trust" with the code signing certificate in use.

Our request is to please sign the .dll's as well, without this digital signature, Microsoft wont "trust" the new files straight away which causes issues until enough devices globally have the client installed & Microsoft's systems learn / trust them.

It also enables us to create a trusted code signing certificate "Indicators", excluding any executable & dll from ASR rules etc, preventing these types of issues.

 https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/attack-surface-reduction-rules-reference?view=o365-worldwide#block-executable-files-from-running-unless-they-meet-a-prevalence-age-or-trusted-list-criterion

Support case reference #01401061

There is such a utility available for Windows. Some of our customers feel more comfortable deciding when they want our techs to have access to their computers. A simple toggle that can be placed on the Mac desktop that they can double-click on and off for Macs would be nice.

I would like to see the Software Installation Date next to the Version that is installed on the General View of a Workstation.