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Recently updated feedback 2,545

+5
Closed

include a gui or desktop enhancement feature in backstage

james 5 years ago updated by swhite (Product Manager) 10 hours ago 4

when attempting to open browser from backstage, the image flashes in and out of black.

I asked support and they said this is due to lack of gui support and desktop experience.

It would be great to be able to do this


Answer

The reason that some applications do not display properly is because we are using a custom shell for backstage, and not all components can work properly in that type of environment. With that said, I have heard from a lot of partners who use a portable web browser which contains components that should work pretty well.

We have documented the limitations of Backstage here:
Backstage mode - ConnectWise


Here is some information on the Toolbox:
Shared toolbox - ConnectWise

+1
Pending Review

Break/stop Inheritance for groups in a role

Doc M 4 years ago updated by Silvan B yesterday at 7:51 a.m. 1

Allow a group to stop inheriting permissions so that it can be set specifically within a role. Example:

2 roles helpdesk & restrictedAreaAccess. 

Helpdesk role needs to see all groups including all newly created ones but there is a specific group it should not see or have its standard rights applied to. We want users with the restrictedAreaAccess role to see the group. Unfortunately the group inherits permissions so it is not possible to stop Helpdesk role from seeing it. It is not practical to change the role every time a new group is added which is what support have suggested, ie all groups inherit nothing everything is explicit.

+11
Pending Review

1password Integration

Keenan Wurth 7 years ago updated by C W yesterday at 1:22 a.m. 11 1 duplicate

We have 10,000 Access agents and several accounts with different techs in each and would love to see integration with 1Password to help manage the use of passwords. Would love to see something with 1Password that would allow remote techs to copy centrally managed Windows Credentials from a 1Password Vault into a session with out having access to the credentials.


It would be even better if which credentials were available was based on Session Group's but this would just be a bonus as long as the remote techs could not reveal credentials in any way

+20
Under Review

Support for xwayland

TylerF 7 years ago updated by cbray 1 day ago 16

The Client requirements page says that xwayland may not work due to a known bug. This, however, isn't a bug. It's a security feature of wayland, not allowing apps to run wayland backend components as root.

It would be great if the screenconnect client could be made to work with policykit, so that it works under xwayland. Wayland is the current realty of fedora, and the coming reality of RHEL. This will be an increasing need.

0
Pending Review

unattended access for android without user intervention

JasonScoltock 2 days ago 0

While you have a feature called unattended access for android it isnt truely unattended access as someone has to select either single app or entire screen. If there was a way to select entire screen automatically it would me for example it could be used on android device running kiosks

+7
Pending Review

record file transfer both directions in event viewer

Josh B 2 days ago 0

I am able to see the event when I transferred a file from the host computer to the remote computer. However, when I received a file from the remote computer, it doesn't get logged that a file was transferred on the remote computer.

0
Pending Review

Record voice/sound during screen recordings.

Liz G. 2 days ago 0

Allow the option to record voice/sound when recording the screen of a PC you are remoted to.

0
Pending Review

Pin Device to Dashboard

Adolfo from Tekcetera 3 days ago updated 3 days ago 0

Hi,

My name is Adolfo Perez and I work with Tekcetera. I am a Systems Administrator at Tekcetera and we work with the ASIO platform. I would like to suggest a “Pin/Unpin to Dashboard” feature for devices that we are working on that can help us with our everyday task.

The “Pin/Unpin to Dashboard” feature will pin a device that we are working on to the dashboard and we can unpin the device after we are no longer working on it.

I created the screenshot below to show you how it would work. Please let me know is this is something that you can add in your next update. Let me know if you have any questions!

Pin_Unpin_to_Dashboard screenshot: Pin_to_Dashboard

Kind regards!

0
Pending Review

Ability to force chat window to front

Wes Hedrick 2 months ago updated 3 days ago 5

Hello!

Currently, the chat window is pushed behind open apps when sending a message to users before connecting. Can we add a feature to force the chat window to the front when a message is sent? This will help ensure that users see the message notification and are aware that we are reaching out to them. The ability to toggle this feature on would be greatly beneficial.

It looks like this has been requested a few times in the last 8 years. 

0
Pending Review

By default, every time our engineer connects to a workstation, the default option is that it takes control of the user's device. Is there any way to change so that the default option is "view-only" and then once approved switches to "control" mode.

anujm 1 week ago updated by Sean Keown 3 days ago 1

Good Evening,

As above -  By default, every time our engineer connects to a workstation, the default option is that it takes control of the user's device. Is there any way to change so that the default option is "view-only" and then once approved switches to "control" mode.