Increased chat functionality; Allow for options to be set when a customer starts a access session chat. things like Company name, Client Name, and Description of issue,
This would allow us to decrease our chat session time because we could have the account information needed to assist the customer almost immediately.
We have created an extension that allows your end users to request support using the SOS Client:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer/Request_support_using_Quick_Support_SOS