0
Closed
Increased chat functionality; Allow for options to be set when a customer starts a access session chat. things like Company name, Client Name, and Description of issue,
This would allow us to decrease our chat session time because we could have the account information needed to assist the customer almost immediately.
Answer
Answer
Closed
We have created an extension that allows your end users to request support using the SOS Client:
Customer support service by UserEcho
We have created an extension that allows your end users to request support using the SOS Client:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer/Request_support_using_Quick_Support_SOS