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Increased chat functionality; Allow for options to be set when a customer starts a access session chat. things like Company name, Client Name, and Description of issue,

Daniel McDonnold 6 years ago • updated by Sean White 5 years ago • 1

This would allow us to decrease our chat session time because we could have the account information needed to assist the customer almost immediately.

Available in Version:

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Sean White 5 years ago

We have created an extension that allows your end users to request support using the SOS Client:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer/Request_support_using_Quick_Support_SOS

Answer
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Sean White 5 years ago

We have created an extension that allows your end users to request support using the SOS Client:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer/Request_support_using_Quick_Support_SOS

Customer support service by UserEcho