It would be very helpful to allow screen connect to just download the videos so we can view them for auditing purposes. Without needing to run the batch capture processor, which has reliability issues.
You can download videos directly from the Audit page by clicking the Download Video link:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page
Also, we have an updated extension available if you want to automate this:
When downloading the videos from the audit page, it can only be done one at a time. And you have to wait for it to process before the download starts, several minutes sometimes.
As stated. The session capture processor is what we're having trouble with. You have to keep it running on a computer and it isn't reliable.
You can download videos directly from the Audit page by clicking the Download Video link:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page
Also, we have an updated extension available if you want to automate this:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/Session_Capture_Processor