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Mac client screen unresponsive after few minutes of idling

M Stroeve 2 years ago updated by swhite (Product Manager) 2 years ago 1

Mac client version / Screenconnect version: 20.13 (20.13.1905.7657)


We have an annoying longstanding issue with all of our mac clients connecting to a windows guest machine.

It works fine but after leaving it "idle" for just a few minutes (2-3?) we see a small refresh/hickup and suddenly you cant click anywhere in the guest screen. When we for example shortly switch between View Logon session > back stage and then back to normal view it works again but we have to keep te screen active with user interaction or it will stall/hang again.

We already tried upgrading various times but the problem always remains.

Answer

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Hi there, please reach out to our support team for assistance with this issue:
Contact Support (site.com)

Answer
Closed

Hi there, please reach out to our support team for assistance with this issue:
Contact Support (site.com)