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Pending Review

SOS Quick Support sessions that trigger a ticket to Manage, to use the 'email' to assign to correct customer record

Paul Loveitt 3 weeks ago 0

We have the SOS Quick Support Client installed on 1000+ machines.  When a user initiates a session via the SOS Client, a trigger creates a ticket on Connectwise Manage.  This only ever gets assigned by the 'sending email address' so is always assigned to my company.  It would be great if Manage coudl pick up the email address already entered into the SOS Client by the customer and then assign that ticket to the contact in Manage.