Allow Branding & Customization of ScreenConnect Backgrounds

I’d like to formally request the ability to customize the background/wallpaper in ScreenConnect sessions. In the latest release (25.5.3.9371), the previous ugly wallpaper was replaced with a new ugly gradient. Unfortunately, this new design is not only unappealing but also not customizable, which creates a frustrating experience for MSPs and clients alike.

As an MSP for nearly 20 years, I’ve worked with numerous remote access products - all of which have allowed customization and branding options. In fact, ScreenConnect has historically offered this flexibility since before it was acquired by ConnectWise. Losing this capability feels like a step backward, especially when we’ve built client-facing experiences that rely on consistency and branding.

If the concern is around “security,” I’d appreciate clarification. From my perspective, allowing partners to apply their own company branding and professional look does not weaken security - it enhances trust and usability for end users.

Request: Please reinstate the ability to customize or brand the background in ScreenConnect, whether via wallpaper, gradient, or other visual options. Flexibility in branding has always been a key value for MSPs, and it would be great to see that respected again.

Thank you for considering this request.