Ability to turn-off Messages for Access Clients / Sessions vs both Support/Access

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  • Pending Review

I am setting up ScreenConnect + PAM for work and would like to be able to turn off the Messages functionality for our devices so Staff can't right click the system tray and send Messages. (Log a Ticket the proper way, don't try and reach IT via this method)


The BitMask setting is an all or nothing, Off or On for both Support and Access.

I can see how the product has grown overtime but this is how I am planning to use it: 

Support: For the ServiceDesk to help Customers with their devices. Yes, you'd want to send Messages be able to Chat with the remote end.

Access: For IT / ServiceDesk to manage PAM on 800 devices. If you want to remote help a staff member do it via Teams or Join with a Code using Support method above.  Same experience for everyone.  Ideally there'd be no Messages option in the System Tray client.