SessionInvalidSessionEndedLaunchUrl Support of Parameters
When SessionInvalidSessionEndedButton1Url was added, it was, at least in part, as a result of discussions I had with management regarding the ability to launch a survey at the end of our support sessions. It did not originally include support for parameters. Based on a feature request, support for the passing of session ID and title were added.
SessionInvalidSessionEndedLaunchUrl has now been added, and now also does not support passing paramters.
I asked the question when it was added to the output stream in teh focus group forum, and was told that it was supported:
http://forum.screenconnect.com/yaf_postst9740_End-of-Session-URL.aspx
I've been informed by support that I must now request this as a new feature request, too.
The use case for this is the same one that has driven the rest of this development: we'd like to be able to launch survey at the end of a session and collect feedback on our agents. Similar to GTA, we don't want to have to manually review each survey - we want to pass a session ID or other identifier to the survey page and allow us to link that to the user on the back end so that we know whom to credit the survey to.
We have waited years for the URL launch on close function and were initially excited to see it get added finally. However, the limited functionality really makes it useless for us. Our intended use (and I would expect a lot of people to use it this way) is to launch a post session Survey. However, since the URL is one, global for everyone - and there is no way to pass in any variables (Tech name, etc) - there is no way to survey by tech. It is really important to survey per tech - not just one giant survey. For that, there either needs to be a custom URL per tech or a way to pass the Tech name variable thru into the URL.