You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
Hi everyone, I have a great update. It's live!!! https://www.freshworks.com/apps/freshservice/connectwise_screenconnect/
Let me know if there are other questions or comments, I can pass them back to the Freshservice team.
Hey everyone, so sorry for the delay here. I'm trying one more time with my contact at Freshservice. If this isn't a fruitful exchange, we'll have our development team take over and complete the necessary work. Freshservice is technically the author of the integration, we wanted to give them a chance, but this is dragging on.
Thank you for the update. We are a long-time FreshService customer, are in the process of purchasing ScreenConnect, and this integration would be a really nice feature to have.
Hey everyone, so sorry for the delay here. I'm trying one more time with my contact at Freshservice. If this isn't a fruitful exchange, we'll have our development team take over and complete the necessary work. Freshservice is technically the author of the integration, we wanted to give them a chance, but this is dragging on.
Hi all, apologies for the continued delays. I've pinged our Freshservice contact again, she's supposed to be getting back to me with an ETA.
Hi Caitlin, any update from Freshservice support's end? Really want to implement this in my instance, looks like others do too.
Hi all, apologies for the continued delays. I've pinged our Freshservice contact again, she's supposed to be getting back to me with an ETA.
FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.
I would really like to have the integration back. Would love it if ConnectWise could update the API.