You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
Hi all! Emailed Freshservice a bit ago, no response yet! Apologies for the run around and delays.
Hey everyone! I've spoken to Freshservice, there was an issue compiling their extension update for their marketplace. They hope to have it fixed by the end of the month. Will post here when I have confirmation.
Hi Caitlin, any word from Freshservice on getting the extension updated in their marketplace?
Caitlin - I'm still not seeing it in their marketplace, could you check in with your contact at Freshervice for an update?
Hey everyone! I've spoken to Freshservice, there was an issue compiling their extension update for their marketplace. They hope to have it fixed by the end of the month. Will post here when I have confirmation.
Another quick update -- they're actively trying to find a workaround to post the integration to their marketplace. When I have more info I'll post here.
Caitlin - Did you find anything on this? We've just started a trial of Connectwise Control as we're looking for a new service, and integration with Freshservice would definitely be a point in favor of your product...
Hi! I'm reaching back out to Freshworks. The Freshservice integration was fixed on both sides, and the piece on the Control side is posted on our marketplace. I'm not sure why they haven't re-posted there.
Hi Garth,
The Freshservice integration was actually developed by the Freshworks team. Unfortunately it looks like they did take it down from their marketplace. I'm reaching out to see what the status of this integration is. Sorry for the delay!
Best,
Caitlin
Caitlin - Did you find anything on this? We've just started a trial of Connectwise Control as we're looking for a new service, and integration with Freshservice would definitely be a point in favor of your product...
Hi AJT,
The Freshservice integration was actually developed by the Freshworks team. I've reached out to them (again) to see what the status of the integration is. The APIv2 comment is news to us, have followed up.
FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.
I would really like to have the integration back. Would love it if ConnectWise could update the API.