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Freshservice Integration

Greg Spanner

9 years ago
updated 6 months ago
Completed

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

Duplicates 1

Integration with FreshService

AJT

FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.

I would really like to have the integration back. Would love it if ConnectWise could update the API.

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Caitlin M Barnes Team Member

3 years ago

Hi Garth,

The Freshservice integration was actually developed by the Freshworks team. Unfortunately it looks like they did take it down from their marketplace. I'm reaching out to see what the status of this integration is. Sorry for the delay!

Best,

Caitlin

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Garth

3 years ago

Quote from Rishikesh Gajul

Hi All,

We do have an integration with Freshservice. Please visit the Extension MarketPlace to install the Freshservice.

Can someone help please, I have set up the extension but cant find ConnectWise Control in the fresh services marketplace?

Thank you

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Rishikesh Gajul

3 years ago
Completed

Hi All,

We do have an integration with Freshservice. Please visit the Extension MarketPlace to install the Freshservice.

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abeckett

3 years ago

Really needed for Freshservice rather than FreshDesk

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Greg Otto

3 years ago

What is the status on this? This thread is 5 years old and is "under review". Let's get 'er done...

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Zach Snethen

6 years ago

Cazi,

Can you give me a bit of a walkthrough to setup the Fresh Plug?

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RLO

8 years ago

Cazi, nice work buddy! I can't believe it was something that simple. Our HelpDesk girl loved it. Thanks for posting this!

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Cazi

8 years ago

Quote from Greg Spanner

Can you elaborate on how you did this Cazi?

Hi Greg,

I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.

Freshplug Code:

</div>

var screenConnectURL = "https://<your screenconnect URL here>/Host#Access/All%20Machines/"

var requesterEmail = "{{requester.email}}";

var userName = requesterEmail.split("@")[0];

var searchURL = screenConnectURL.concat(userName);

document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"

</script>

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Greg Spanner

8 years ago

Can you elaborate on how you did this Cazi?

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Cazi

8 years ago

Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).

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