You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.
Hello guys,
We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.
Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.
FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.
I would really like to have the integration back. Would love it if ConnectWise could update the API.