'screenconnect installation pending'
Hello ScreenConnect forum peers.
- device, Surface Laptop Go
- O/S, Windows 10 Pro version 22H2 ( 10.0.19045 )
- corporate machine, domain joined
ConnectWise agent downloaded from dashboard and installed on machine 3 times.
Machines registers on dashboard and syncs successfully.
ScreenConnect remote control tool shows at dashboard:
- 'screenconnect installation pending'
Thus remote control from dashboard onto machine is not feasible.
Any thoughts?
Thank you!
Kijandi
Hi there! I spoke with a support colleague. He said that the "screenconnect installation pending" mesage is usually resolved by waiting a few hours after installation for RMM to recheck & resync on its own. If you're still having issues, please reach out to the ConnectWise RMM team. You can start a chat here: https://connectwise20.my.site.com/serviceandsupport/s/contactsupport?n=1