Change on premise host url
Hello all. We are running a screeconnect on premise host and need to change its url due to a company restructure. I understand that changing the url will force me to reinstall the agent on all of my connected hosts, which I am fine with. I also understand I'll need to make DNS changes. I'm just looking for instructions on how to change the url. I've seen information about modifying the web.config file, but I am only finding an entry for the relayaddressableuri and not the webserveraddressableuri in that file. Can anybody give me a summary on what I need to do in order to make this change? Thanks in advance for any assistance!
Hey Robert!
To change the URL that your agents call back to, you can follow the steps here: https://docs.connectwise.com/ScreenConnect_Documentation/On-premises/Advanced_setup/Change_the_relay_address_for_access_agents .
You'll basically need to set the RelayAddressableUri value to your new address, save, push a Reinstall to a single machine, and make sure it reconnects as expected. When it does, send a Reinstall to the rest of your machines and you should be good to go!
Note that the steps in that article show opening up the web.config file, but you can also accomplish the same thing with the Advanced Configuration Editor extension. Once installed, just go to Administration > Advanced > Web Configuration > Settings and edit the Relay Addressable URI value there.
Hope that helps!