Change on premise host url

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Hello all. We are running a screeconnect on premise host and need to change its url due to a company restructure. I understand that changing the url will force me to reinstall the agent on all of my connected hosts, which I am fine with. I also understand I'll need to make DNS changes. I'm just looking for instructions on how to change the url. I've seen information about modifying the web.config file, but I am only finding an entry for the relayaddressableuri and not the webserveraddressableuri in that file. Can anybody give me a summary on what I need to do in order to make this change? Thanks in advance for any assistance!

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Katarina Team Member

Hey Robert! 

To change the URL that your agents call back to, you can follow the steps here: https://docs.connectwise.com/ScreenConnect_Documentation/On-premises/Advanced_setup/Change_the_relay_address_for_access_agents .

You'll basically need to set the RelayAddressableUri value to your new address, save, push a Reinstall to a single machine, and make sure it reconnects as expected. When it does, send a Reinstall to the rest of your machines and you should be good to go! 


Note that the steps in that article show opening up the web.config file, but you can also accomplish the same thing with the Advanced Configuration Editor extension. Once installed, just go to Administration > Advanced > Web Configuration > Settings and edit the Relay Addressable URI value there.

Hope that helps!

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robert bosch

Thank you Katarina. I understand that changing that value will change the URL my agents call back to. But from what I understand, that will not change the URL I use to log into my on-premise portal...correct? So let's say I currently log into my on-premise portal by going to http://remote.mycompany.com:8040.I want to change that to http://remote.myNEWcompany.com:8040. That's also the URL I want my agents to connect to. How do I do both things?

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TMC3
Quote from robert bosch

Thank you Katarina. I understand that changing that value will change the URL my agents call back to. But from what I understand, that will not change the URL I use to log into my on-premise portal...correct? So let's say I currently log into my on-premise portal by going to http://remote.mycompany.com:8040.I want to change that to http://remote.myNEWcompany.com:8040. That's also the URL I want my agents to connect to. How do I do both things?

I don't think a dual name on this topic will work; however, you can use a DNS CNAM entry to alias your primary domain link... 

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robert bosch

Thank you TMC. I've been thinking along the same lines. I will go that route. Appreciate the assistance!



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