For the past seven days, hosts running on Windows 7 or older have been unreachable.
Specifically, the process is running, the service is active, and the agent responds to commands, but no image is displayed upon connection. This issue is caused by the latest host client being installed. If the new version is uninstalled and an older version is installed instead, the connection works normally and the image is displayed correctly.
It has been 16 days since ConnectWise/ScreenConnect released an agent update that rendered all older operating systems inaccessible.
In those 16 days, there has been no rollback, no temporary fix, and absolutely no assistance provided to us as customers. This is a very poor performance for a company like ConnectWise. Apparently, the slogan 'Remote Support and Access Software to Fix IT Faster' doesn't apply to their own products.
We are a on-premises location so hopefully you would be issuing a preview release for that as well..
We are still working on the on-premise build, I'll post in here as soon as it's available.
A new cloud release is available as a Preview which contains fixes for Windows 7/2008 as well as the clipboard crash.
ScreenConnect 26.1 / ScreenConnect
Please let us know if you experience either of these issues after upgrading to version 26.1.24.x
We are a on-premises location so hopefully you would be issuing a preview release for that as well..
A new cloud release is available as a Preview which contains fixes for Windows 7/2008 as well as the clipboard crash.
ScreenConnect 26.1 / ScreenConnect
Please let us know if you experience either of these issues after upgrading to version 26.1.24.x
For those in the cloud who have updated to 26.1.22, have there been any changes on some of the devices? The engineering team is working diligently on this issue but have noticed that some flavors of Windows 7 are working, while others are not.
If you have any devices from this era that are working, please let us know the exact version and build and edition of Windows 7 (ie: 6.1.7600)
How to update your cloud instance:
Upgrade a cloud instance - ConnectWise
Thanks everyone!
We have many old XP HMI pc's that we support using Screenconnect and that have been working for all these years. But when I login to them with the new version of 26.1.22 I still see gray screens. Ended up having to reinstall older versions of the Screenconnect on them and then they work.
Most 2003 server Versions 5.2.3790 are fine, with one exeption: one of these has the Terminal-Server role installed. This one only shows the black screen.
It has been 16 days since ConnectWise/ScreenConnect released an agent update that rendered all older operating systems inaccessible.
In those 16 days, there has been no rollback, no temporary fix, and absolutely no assistance provided to us as customers. This is a very poor performance for a company like ConnectWise. Apparently, the slogan 'Remote Support and Access Software to Fix IT Faster' doesn't apply to their own products.
A fix is available for cloud and can be applied at any time.
A fix for on premises will be released next week.
You can track release status here:
ScreenConnect 26.1 / ScreenConnect
Please bear in mind that we do our best to support legacy, end of life operating systems, we do not guarantee they will work in all cases. (System requirements - ConnectWise)