ScreenConnect won't work on newly imaged devices

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Trying to install ScreenConnect as part of our Windows 11 Image, but every device we image comes up and ScreenConnect seems stuck at 'Waiting to Retry' in the taskbar. Never connects or shows up in the OU. We also tried manual install on a newly imaged device, but the issue persists. Any reason this would occur? Especially after reinstalling?

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Sean White Team Member

Hey there,  working with an image can be problematic as it creates the same guid, so there will be a 'fight' for the slot.
I hope this article gives some guidance, but if not, please reach out to our support team and they'll assist.

Image a machine with an installed agent - ConnectWise