Caps Lock Sync
It would be nice if the status of the caps lock on the remote machine were automatically updated to the status of that on the host machine when connecting. This has caused confusion for many of our users as if the caps lock is off on the host machine and on on the remote machine, the caps lock on warning is displayed on the Windows login screen even though the keys being sent from the host machine do not have the caps lock on. Users will often press the caps lock key to turn off the caps lock on the remote machine, in turn, turning it on on the host machine, and causing their password to be entered incorrectly. We've had to instruct our users to ensure their caps lock is off on the host machine and disregard the warning on the Windows login screen on the remote computer.
Customer support service by UserEcho
Kaplan asked this by 2 years ago. Why to long time Under Review?
This request has been tabled for now pending more partner interest in the request (like yours!). We regularly reevaluate requests like this one.
Need more partners interested?
With all due respect, this issue is as old as ScreenConnect, for God's sake. And I know screenconnect since it was a teenager, far before ConnectWise, and it's more than a DECADE ago.
I’m really surprised that nobody else is 'experiencing this', especially when you get frustrated trying to log in, doing everything perfectly—even copy/pasting—only to find out that Caps Lock is on, or whatever AND ScreenConnect incorrectly shows the opposite.
I've got to the boiling point to get here to look for a solution, and I'm begging you guys, awesome loving software that I married for life (more strong than I'm married in real life for 3rd time), but this 'silly' itsy-bitsy issue that 'seems to be' can drive people mad because how old and how often you trip on it.