Add ability to autopopulate CustomProperty field into new Support Sessions based on role
Partner is looking for a way to separate out support sessions created by technicians in different departments: Dept A and Dept B. Technicians belonging to each department should be able to see other sessions created by users in their own department, but not sessions created by other departments.
He would like to enable a CustomProperty field for this, and would like to be able to specify a value that is populated based on the user's assigned role, so that the session filtering is done automatically and doesn't rely on human input.
CW#7657815
Answer
I would also like to see this but also to apply this to Access sessions.
We've added UserLogInName, UserDisplayName, and UserRoles variables to use in session group filters for 5.6+.
Our session filtering reference can be found here: https://help.screenconnect.com/Session_groups_filter_reference
Customer support service by UserEcho
We've added UserLogInName, UserDisplayName, and UserRoles variables to use in session group filters for 5.6+.
Our session filtering reference can be found here: https://help.screenconnect.com/Session_groups_filter_reference