Zendesk extension automatically close session after ticket is closed

Asher Ekstein 7 years ago updated by swhite (Product Manager) 1 year ago 1

The Zendesk integration extension is pretty awesome but it is lacking a very important feature to have an option to automatically end and delete a support session when a zendesk ticket is solved or closed,

When i'm creating a support session from the connect wise web portal I usually delete it when i'm done, but most of the time i create sessions using the zendesk connect wise application (extension)  through zendesk web portal, and when I solve the ticket the sessions stay open in screen connect, I then have to login to screen connect figure out what sessions are no longer needed and delete them manually.

Please consider adding a feature to the extension,