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Option to load Access Page after login as opposed to support

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MJT
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Hi there,


We run ScreenConnect with considerable RBAC settings in place. Our Service Desk staff are only given permission to use the "access" feature of ScreenConnect, as they do not need to create support or meeting session, unlike other sections (e.g. apps support)


If one has access to the "support" page, when you log in it loads. But, if you don't have access to the "support" page, you get this after logging in:


Image 125


The staff have to click 'access' every time they load.


The feature is: change the default page - or at least load the first page the user has access to.

Duplicates 3
Ability to sort left panel

It would be great to have the ability to sort the options on the left panel.. eg: Access, Support, Then meeting.

Change Default Webpage after Login

We'd like to see an option to change the default webpage to Host.aspx instead of Guest.aspx. This would save our users many many clicks!

Initial Login View

It should be possible to configure the screen that is the default one you are redirected to after logging on. Previously we used the 'Rearrange Host Session Types' extension to 'sort-of' achieve this. That extension has since ceased to function. We then used the work around posted in the forums here [http://forum.screenconnect.com/yaf_postsm33784_Rearrange-Host-Session-Types-Extension-not-refreshing-the-Host-page.aspx#post33784]. Most recently, we tried to find a fix after upgrading to 6.0 from 5.6 and found this post [http://forum.screenconnect.com/yaf_postsm34307_Change-default-selection-on-host-page.aspx#post34307] but even that doesn't seem to work for us. Now, with those changes made, once we login we get sent to the screen as though we were picking a guest session to login to, only with the 3 session types listed in the left hand bar now being visible. If clicked, they function as normal.

I propose that this should be a setting added that could be set per user. Some users will only need to be doing 1-off support sessions with clients over the phone and for them it would be most convenient to login and end up directly in the 'Support' tab - as is the current default. However, for some Tier 2 techs - they will never be using those sessions and it's just annoying for them to have to manually go to 'Access' at the start of every new login.


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anonymous
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In 2019.3, we've added the ability to reorder the host page navigation panel. 2019.3 is currently in preview if you'd like to try this feature. You can make Access the first option and then it'll default to that tab. https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_2019.3_Release_notes

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anonymous
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anonymous
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anonymous

Hi All,

Would you mind creating a bookmark? It is possible to default to a session type when logging in by adding a bookmark, to say, /Access.

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Jared Miller

I would like to bump this - Seems like it would be relatively easy to accomplish.

Simply want to choose what page is seen by default whenever ANYONE logs in. At least that would be a great start. There must be something in your code somewhere that points it to the 'Support' page. Just want a drop down in system settings to change which one it goes to.


-Jared

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MJT

s/screenconnect/connectwise control  :P

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anonymous

If you host Control on-premise you can edit the web.config file and append #Access or #Meeting to /Host here:

 <authentication mode="Forms">
      <forms cookieless="UseCookies" loginUrl="~/Login" defaultUrl="~/Host" timeout="525600" />
    </authentication>


We are working on exposing this in the Advanced Configuration Editor for Cloud partners. 

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Steven Dove

It was bugging me one day that I had to keep going to Access as well, since I don't really use support in my case, so I wrote an extension - "Load Access Page After Login"

By default it directs you to the Access sessions when you navigate to just /Host (like when you login from the guest page). This is configurable in the extension's options > Edit Settings. It also allows hosts to determine which one they want by default as well - just have them go the one they want by default, click the user circle in the lower left, and then select the option to "Set '{page}' as my default". The ability to select this can be disabled in the extension's settings as well.

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anonymous
  • Answer
  • Completed

In 2019.3, we've added the ability to reorder the host page navigation panel. 2019.3 is currently in preview if you'd like to try this feature. You can make Access the first option and then it'll default to that tab. https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_2019.3_Release_notes



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