Default Simple Code functionality back.

Since the upgrade creating a simple support session for clients has become significantly more involved.

The Process:

Click Create

Type Simple Code

Click Start

New Process:

Click Create

Type Session Name

Click Code Actions

Click Change Code to Name

Click Join

While five steps is only two more steps than three. When supporting hundreds of customers on a daily basis these additional steps add up to more time spent.

I am sure you have the best intentions for your upgrade and I understand you have many different companies using your system in many different ways. For our company we create ad-hoc sessions for each customer and used the simple code method to make the name of the session the name of the customer. Making it easy for our support staff as well as easy for our customers to join.

Having a setting or configuration that automatically makes the code the same as the session should help resolve my issue and should be very helpful to your other customers.