Under review

Office 365 SMTP timeout

wkinirons 7 years ago updated by Ben Burner 7 years ago 1

Re: Ticket Number 9279055

Issue where on-premise screenconnect times out sending email via to office365 smtp.

Connectwise confirms tracking issue internally.

  • telnet smtp.office365.com 587 works from server machine
  • Disabled firewall to be sure
  • Settings are all confirmed in config file, and double-confirmed against forum post with different issue
  • Connectwise confirms timeout is hardcoded to 10 seconds

Good morning and thank you for your participation on the ConnectWise Control product forum.

I have added your comments to our internal product tracker.

I am going to move this thread over to our Feature Request portal so that our Product Management team can review it.

As I understand it, the request is to make the SmtpClientTimeoutMilliseconds value a configurable setting. As it stands, SmtpClientTimeoutMilliseconds is set to 10000 (10 seconds), and it is not configurable.