Under review

Office 365 SMTP timeout

6 years ago • updated by 6 years ago • 1

Re: Ticket Number 9279055

Issue where on-premise screenconnect times out sending email via to office365 smtp.

Connectwise confirms tracking issue internally.

telnet smtp.office365.com 587 works from server machine
Disabled firewall to be sure
Settings are all confirmed in config file, and double-confirmed against forum post with different issue
Connectwise confirms timeout is hardcoded to 10 seconds

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6 years ago

Good morning and thank you for your participation on the ConnectWise Control product forum.

I have added your comments to our internal product tracker.

I am going to move this thread over to our Feature Request portal so that our Product Management team can review it.

As I understand it, the request is to make the SmtpClientTimeoutMilliseconds value a configurable setting. As it stands, SmtpClientTimeoutMilliseconds is set to 10000 (10 seconds), and it is not configurable.

Regards,

Ben

Customer support service by UserEcho