Ability to link chat to a 3rd party app like BeeJive IM for better functionality.

The chat feature is currently hindered in that it does not translate well to mobile devices for the on-the-go technicians. Using chat in the mobile client is cumbersome and getting notifications while away from the computer could be improved. Being able to link the chat function to a 3rd party app like BeeJive Im using Jabber or something along those lines will drastically improve this feature.