+5

Want to Generate unique Session Name like session code.

Sarathkumar 6 years ago updated by Katarina 1 week ago 9

I Want to Generate unique Session Name like session code. Example : SE001, SE002 ... SE010 instead of Untitled Session.



Answer

Answer

Hey all, we just released a new extension that might help with this! It's called the Support Session Renamer, and it assigns a randomly-generated name to a newly-created support session. It uses two lists ("prefixes" and "names") to construct the support session name. You can also enter your own word lists in the extension settings. 

Try it out and let me know what you think! We've got a bunch of ideas for adding additional features.

+1 for this.  I just upgraded my production server and now my users are complaining because we have 20+ sessions labelled "Untitled Session".

Considering for Future Release
+1

Yes, I agree that would be nice to have different session names. Actually, when I was working on the Host page, I tried to name new sessions like: "Session001" "Session002" to "Session999". But there are couple of side effect about this:

  1. What will happen if you have 1000+ sessions. If you name the new session "Session1000", it would break the order of sessions and jump directly behind "Session100".
  2. What if you have created 100 sessions, and then delete "Session099". When you click create the next time, should you give the name "Session101" or "Session099". To loop through the data base and find out whether there are duplicate session names is computational expansive. 

That is why we ended up using the same name "Untitled Session" by default. 


I will actively searching for solutions that could solve the problem for you. Thanks for your post.

* FYI, if you just do not like the name "Untitled Session", you can go to Appearance page under Admin Tab and change the default new session name. The string you want to customize is called something like "SessionPanel.NewSupportSessionName".

Could the session name be automatically renamed when the guest connects to the %computername% of the guest machine?

This feature request seems to have lost traction.  I would like to suggest unique support session group names as well.  Even if they are based on the access code value, that would be fine with me instead of seeing 50+ support sessions all names "Untitled Session" everyday!

I asked about this feature in a support ticket, and the rep pointed me towards this feature request. It appears to be 6 YEARS old at this point though.

Is there any traction on this?  Any consideration of having it work?  Or at least giving us the ability to apply a trigger/filter to the session name?

Answer

Hey all, we just released a new extension that might help with this! It's called the Support Session Renamer, and it assigns a randomly-generated name to a newly-created support session. It uses two lists ("prefixes" and "names") to construct the support session name. You can also enter your own word lists in the extension settings. 

Try it out and let me know what you think! We've got a bunch of ideas for adding additional features.