+1
Closed
Using the client's user name as their name in the messages and participants
When participating in a remote session as the technician my username appears for messages and also in the participants list. I have found the setting under appearance which allows you to change the "GuestAnonymousName" but I think it would be great to be able to use their username for the remote session as it would be much more professional in the chat than "Guest" when they're a contract customer of your company.
Answer
Answer
Closed
Hi Ross,
It's possible to prompt a guest for their name before a support session if you enable the web resource settings JoinPanel.SupportPromptParticipantNameVisible and JoinPanel.SupportPromptVisible.
Customer support service by UserEcho
Hi Ross,
It's possible to prompt a guest for their name before a support session if you enable the web resource settings JoinPanel.SupportPromptParticipantNameVisible and JoinPanel.SupportPromptVisible.
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page