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Add Setting to default Wake Lock to enabled on host Connect

Steven

9 years ago
updated 6 years ago
Completed

Wake-Lock was added in 5.5. Partner requesting to be able to have this default to enabled. (CW-7599095)

Duplicates 1

Have AcquireWakeLock on by default feature

Larry

Currently there is no way to have AcquireWakeLock on by default. Maybe have a app.config feature setting to have this on by default

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anonymous

9 years ago
Answer
Completed

As of 6.0, On-Premise partners can edit the Web.config file and Cloud partners can edit the Web.Config AppSettings to enable Wake Lock as default.

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Caitlin M Barnes Team Member

6 years ago

Hi JoM,

Whenever a host (support technician) connects into an end users machine it enables Wake Lock. When they disconnect from the remote session, Wake Lock is no longer in effect.

Hope this helps!

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JoM

6 years ago

Can someone clarify if, when enabled, does this option apply to all HOSTS when connected or just applied when an agent connects to a HOST? (I'm hoping just the latter so enabling it does not override laptop power options and screensavers on any machine with Connectwise control installed)

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