The ability to deploy mobile app of Connetwise Control through MDM systems with predefined URL to Control Server. So end users don't have to put in the correct URL when support is needed.
I just got off a chat conversation with Support for this.
They do not support MDM.
I am looking at setting up the URL for iOS iPads. I think I might go with the work around that Jay mentioned above. Not sure why they can't support it or at least give info on what to add for the configuration attributes.
We're currently using Airwatch for our MDM. I was not able to add the URL as a custom parameter, but I did find a good work around for us. I deployed the Connectwise Control app to all devices a while back. Next, I deployed a web shortcut to all iOS devices that points to our Control URL and called it "IT Help".
When somebody calls for help with their iPad or iPhone, I tell them to click the "IT Help" icon on their home screen. This directs them straight to our Control URL in Safari and asks for the 5 digit access code. They then hit the arrow after putting in the code and it asks if they want to download Control or open the link in the Control app.
A cool thing I noticed is that it keeps the Control URL in their Control app once they go through the steps above. I hope you guys can find this helpful.
Just recently took on a new client with a fairly robust MDM platform. This would help us to streamline our support process for their field users and decrease overall response time for iOS issues!
We are managing our devices with Blackberry BES12.5 which will be renamed to UEM in January.
You said an unattended client for android is on the way, so i wanted to chime in and ask, if its possible to include also MDM configurable parameters like (most importent one) Server Url?
Attached is a screenshot of the Adobe Acrobat Reader Android app, where you can see the server side options, which will be rolled out to the clients.