Session Queue between Departments.
Hi,
If we are providing technical support and also have a sales department. There should be a queue where sales agents can transfer all their sessions, and sessions can then be picked up by any active technician. Same feature is already used by LogMeIn which we were using in past. However we would be glad to have a similar feature with ConectWise Control.
Regards
Shrey Marwah
Hi Shrey,
There is a feature within the application that allows internal users to transfer sessions to other active internal users. Take a look at this article, https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Transfer_a_session_to_another_host
All internal users have the group "My Sessions" by default. Once you transfer a session to someone else, it will appear in that group. The field containing the name of the assigned user is called "Host"
Does this solution help?