Older graphics cards restrict screen resolution. This is not a problem with the Microsoft Terminal Services client which uses a virtual driver and can display much higher resolutions.
We are running into this issue more and more, likely because machines are often not coming with VGA ports and machines with only DP often give us low resolution issues when they are headless or their monitor is off. Please, a native solution is long overdue at this point.
Since most IT work for updates and changes has to be done after hours as to not disrupt work flow this software is useless to us. I am guessing that we will have to ask for a complete refund and go to one of your competitors since this is a mandatory feature these days. Sorry it it has to be this way but since you want to stay in the dark ages and don't want to change with the times. I believe that is why most company's fail because they don't change with the times.
Laughable that the community has to find a workaround to this (thanks asherman34) or even more laughable the official suggestion to use a physical VGA adapter (how out of touch are you guys, ConnectWise?) It's been 7 years since this suggestion was posted, and other remote control vendors have had it out of the gates. The issue isn't even just about resolution, it's just that Control often simply doesn't work at all for it's main purpose (remote control) on headless guests.
These suggestions/workarounds are not enough these days, it's long past time to get with the present and make this feature request a reality.
well, at long last, I found a solution to this ongoing problem. PAY ATTENTION CONNECTWISE!
link here: https://www.amyuni.com/forum/viewtopic.php?t=3030
but since I am sure this will be the workaround for another 6+ years, and that link will probably die, here are the details:
Amyuni has a virtual usb display driver, available here: https://www.amyuni.com/downloads/usbmmidd_v2.zip
unzip that file, open an admin command prompt, go to the folder where you unzipped it all and run:
and then:
now you can select a resolution other than 640x480, because there is a virtual monitor that screenconnect can see.
EDIT: I've found that this doesnt survive a reboot, but is repeatable, so at worst it could be scripted upon startup. I am sure someone else will find a better way to invoke this on demand.
(if that usbmmiidd_v2.zip link dies, search for virtual display drivers. if that doesnt work, message me and i'll post it somewhere accessible)
Brilliant work asherman34 - that saved me a load of time :-)
I had the issue where my remote system was on a HDMI switch and I could not perform a remote control session, I could connect but see nothing. When the switch was switched to the remote machine the display would activate, still not allowing control but showing any screen changes!
This solution worked.
Thanks
well, at long last, I found a solution to this ongoing problem. PAY ATTENTION CONNECTWISE!
link here: https://www.amyuni.com/forum/viewtopic.php?t=3030
but since I am sure this will be the workaround for another 6+ years, and that link will probably die, here are the details:
Amyuni has a virtual usb display driver, available here: https://www.amyuni.com/downloads/usbmmidd_v2.zip
unzip that file, open an admin command prompt, go to the folder where you unzipped it all and run:
and then:
now you can select a resolution other than 640x480, because there is a virtual monitor that screenconnect can see.
EDIT: I've found that this doesnt survive a reboot, but is repeatable, so at worst it could be scripted upon startup. I am sure someone else will find a better way to invoke this on demand.
(if that usbmmiidd_v2.zip link dies, search for virtual display drivers. if that doesnt work, message me and i'll post it somewhere accessible)
I can confirm that this works a treat. A toolbox executable to automatically run it would be great as it's a tad time consuming setting up via backstage.
well, at long last, I found a solution to this ongoing problem. PAY ATTENTION CONNECTWISE!
link here: https://www.amyuni.com/forum/viewtopic.php?t=3030
but since I am sure this will be the workaround for another 6+ years, and that link will probably die, here are the details:
Amyuni has a virtual usb display driver, available here: https://www.amyuni.com/downloads/usbmmidd_v2.zip
unzip that file, open an admin command prompt, go to the folder where you unzipped it all and run:
and then:
now you can select a resolution other than 640x480, because there is a virtual monitor that screenconnect can see.
EDIT: I've found that this doesnt survive a reboot, but is repeatable, so at worst it could be scripted upon startup. I am sure someone else will find a better way to invoke this on demand.
(if that usbmmiidd_v2.zip link dies, search for virtual display drivers. if that doesnt work, message me and i'll post it somewhere accessible)
Not sure if this feature request is relevant but we have issues with Windows 11 laptops while being on a docking station with the lid closed which is best practice. The Windows 11 start button doesn't work and there is overlapping text when you go into System or other Windows Settings inside Windows 11. The only fix is to lift the laptop lid while on the dock.