Older graphics cards restrict screen resolution. This is not a problem with the Microsoft Terminal Services client which uses a virtual driver and can display much higher resolutions.
Customer: Is it fixed yet?
Support: .... Um.. Right after i find a way to change your screen resolution.
Customer: It looks fine on my end. It works with our remote control software perfectly fine.
Support: Can we do a remote session into your computer and then back into the server? I sure hope this doesn't go down at night.. No way we could fix this system.
Very anxious to see this rolled out. Currently still having to use Microsoft RDP connections that allow for higher resolutions since 800x600 resolution is not doable for most remote server-work; would much prefer using ConnectWise ScreenConnect once this is implemented.
Still hoping this issue gets resolved. It has been years already. Also, has anyone of you heard about Gacha Life? I'm an anime lover and I heard that this game is a must try. From what I gathered, you can choose a character and customize it depending on your preference. After that, you're free to explore its anime-like world. I'm excited to try it and maybe invite some friends to play it with me on PC: https://chrome.google.com/webstore/detail/gacha-life/bidldpedmamenefcipmhojmhjohmblnl
We started using those but stopped on our 50th box. We have a lot of headless nodes.
I assume everyone knows about the headless dongles. We use them for adding a second monitor for remote users. There are HDMI and DP styles. Yes, they should fix this, but until they do, the dongles are cheap.
With recent events - this thing has become more of an issue - to a point where we are looking for alternatives. I could never get the bridge service to run our account. I've installed and reinstalled it multiple times and I still can't enable it. It'll be really nice to just add RDP mode ala Backstage.
The bridge would probably work great for Control only users. Our staff uses Automate via the control plugin and because we have all our access permissions built in Automate the bridge won't work for us without a huge overhaul of the Control / Automate integration.
Then when users are in Automate they could select RDP that would tunnel over the control session. Making more users happy with one change. Then as control matures, they could implement some driver to adjust screen resolution.
At the moment this request was over 4 years ago and they don't seem very interested in building a driver to adjust the screen resolution. Maybe this would be a happy middle ground until it gets built.
Just my 2¢.
I have yet to come across another remote access tool that cannot connect to headless systems... this is happening more and more with the work force going remote. Now that CW has acquired Continuum, and with the recent decision to kill the LMI interface/tool in July, the timer is ticking... ConnectWise, YOU NEED TO GET A MIRROR DRIVER IMPLEMENTED BEFORE KILLING LMI! We need to be able to connect to headless
Thanks!
//ray