Delegate password reset authority
I own and administrate my self-hosted ScreenConnect and I work with a half dozen technicians who have login accounts. I have had a occasions where a tech needed his password to be reset. The problem is that I am not always available and may be out of reach for days at a time. If a user cannot log in that can bring productivity to a halt.
I would like to be able to delegate the authority to reset passwords to one or more technicians without granting them full admin authority. Right now I believe the only way I can grant this authority to another person is to make that person a full admin.
Can we split off that particular role as a separate line item so that we can define a level of administration permissions that are less than complete "god" permissions? Also, a person with that level of permissions should not be able to reset the password of the "god" admin.
I am not a control freak, I swear!
Hello,
There are two preexisting requests that fall in line with yours. See
https://control.product.connectwise.com/communities/1/topics/531-sub-administrator-account-role-that-can-perform-admin-functions-for-specific-roles-and-session
&
https://control.product.connectwise.com/communities/1/topics/395-add-a-user-forgot-password-link
We have the second request scheduled for development.
I am going to close out this request, but please let me know if the two linked would not solve your request.