Under Review

Chat to Text and Back

Bernie 6 years ago updated by Caitlin M Barnes (Product Manager) 6 years ago 2

Would be nice to be able to have the chat not only show on the screen but also be sent to a pager or phone text to give more flexibility to the Host to not be ties to the screen to communicate.

Are you talking about for the technician to receive back when a user responds?  If so you can do this with Web Hooks on the Admin Triggers page