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Extensions for Chrome and Edge

5 years ago • updated by 5 years ago • 2

We have noticed that customers are reluctant to download and install exes. It will be much more safer for the end-user to add as extension for Chrome and Edge

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5 years ago

Hi Krishna,

Building extensions for Chrome and Edge would not give us full desktop control. I would recommend using the support session, as the support session is a one time run client and is not installed on the guest machine. https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Remote_support_guide

I would also add that if you have a lot of customers pushing back on installing access agents, you should look at the SOS deployer extension. This extension will allow you to put a shortcut on the customer's desktop that will allow them to initiate a session when needed.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer

Please let us know if this is helpful, or if you have any additional questions.

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5 years ago

Customer support service by UserEcho