https://www.connectwise.com/services/support
When you enter an expired ticket number below "Join a Remote Support Session" on this page, the arrow to accept your number stays greyed out. It just appears the web page isn't working; having an indicator on why the arrow stays greyed out would lead to less frustration, i.e. checking in 4 different browsers on 2 different PCs. :)
Yes, that is exactly the place I'm talking about. Your answer does not address my issue.
My comment relates to entering an (unknowingly) expired support ticket. Follow me:
1. Get an email after chatting online, it has my ticket#
2. Later, I have an update so I go to the support site to 'Join a Remote Support Session'
3. I enter the ticket number I have from my previous email from ConnectWise support
4. If I enter the number, there is no indication WHY that number won't work. Just that I can't click on the arrow to the right of where I have entered my (once valid) number.
I had been told by my ConnectWise support agent that the reason it won't accept the ticket # is that the case had already closed/expired. Having that information ANYWHERE nearby where I am frustratingly trying to enter what I KNOW is a ticket # and it IS NOT WORKING would be useful.
Please let me know if I need to restate again.
Hello,
The following message,"To join a session, please contact support to obtain a ticket number", is under the input field.