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Android clipboard

TechCare 6 years ago • updated by anonymous 6 years ago • 2

SC Version - 6.7.19388.6796

ConnectWise Control Android Version - 18.2.18976.6761

Android OS - 8.0.0

Phone - SM-G960F


I am finding that if I give remote support via my Android device (Samsung Galaxy S9 Edge) I cannot copy from the Android system and then paste into the remote support session. The clipboard doesn't appear to be functioning.


This is a pain because with passwords for clients coming in all shapes, sizes, complexity levels it takes a fair amount of time to go back and forward between Android and SC session.


I don't know if this is a bug or it needs to be a new feature. I cannot remember not doing it before so I thought I would raise this issue.


regards,

Steven Swarts

TechCare

anonymous 6 years ago

Hi Sjswarts,


This is a feature request. I'll start discussing this with the team :) 


Thanks for the post!

Under Review
anonymous 6 years ago

Customer support service by UserEcho