Update has disabled use on Ipad IOS 9.

npyrah 6 years ago updated by Caitlin M Barnes (Product Manager) 5 years ago 3

Recent update has disabled use on Ipad IOS 9. Support tried to get "Legacy" version to function, but this is also broe due to CSS. No advance warning was given that this would no longer work. Screen connect need to get the app working again on IOS 9.

Pending Review


First and foremost, I'm sorry you've hit this roadblock.

The web application loads in what we call a WebView. Depending on the OS platform, a close variation to Chrome or Safari is used to display the web application components (host, guest, administrator pages) in the app. Not all versions of these browsers support CSS grid, see https://caniuse.com/#feat=css-grid.

When it comes to iOS, OS updates bundle in Safari updates. Safari 10.1+ supports CSS grid. To the best of my knowledge, this means your device must be, at the minimum, compatible with iOS 10.