Under Review

Display image of technician when a remote connection is established.

Andrew Best 5 years ago updated by Caitlin M Barnes (Product Manager) 3 years ago 3

A thumbnail image of the support technician/engineer displayed when a Control session is established should help provide a face to a name. This personal touch can help establish a closer relationship between clients and remote assistance. The hope is that this relationship will lead to a better overall level of service.