Under Review

log into pc as another user when pc is locked by an end user

Judy Donovan 5 years ago updated by Caitlin M Barnes (Product Manager) 5 years ago 2

if a pc is locked by end user, we need to connect to it and log in as another user to work on the pc remotely.

Hi Judy, 

Can you provide a little more information about your request? From the information provided, it appears you'd want to switch logon sessions and continue working on the remote machine. Here's some documentation on switching between logon sessions:  https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/View_menu/Switch_between_logon_sessions