I was using the free license which included 3 Access Licenses and 1 Support Session. After deciding I liked the software I decided to purchase the 100 Access license and was disappointed to find out that I lost my 1 Support Session that was included in the free license.
Now I'm stuck. Setting up another account to use the free license for the Support feature is a pain -- forcing me to manage multiple accounts and urls. Since this is the case I'm sticking with Splashtop SOS for my very limited support needs for now. It might just make more sense to move to their product completely.
Please include 1 Support Session in the Access Only Licensing. It seems silly to lose functionality when moving from the free license to paid licensing.
Customer support service by UserEcho