Pending Review

Disabling Support Invitation Code Box

Mike Colt 5 years ago 0

Hi, when a technician creates a Support session, a 6 digit code is automatically generated. What some technicians are then doing is editing the code down to only 2 or 3 digits. What we would like, is the ability to prevent the auto generated codes from being editable. I'm aware that you can remove the EditSession permission, but then users would not be able to change the name of the session, which our support staff make use of. Would it be possible to remove the ability to edit the support invitation code box but still be able to change the name of the session in a future release. Thanks.