Considering for Future Release

Guest Client To Host Client Direct Chat

simplepccare 5 years ago updated by Caitlin M Barnes (Product Manager) 5 years ago 1

An end-user could send a chat message from their guest client directly to a designated host's client. Along with receiving message notifications - admins can designate certain or all organizational machines within their instance - that have their own Connectwise Control access clients installed - to receive direct messages from a guest or from other techs from within their organization that may not be on premises.

This could help alleviate the need to always be logged into the dashboard to answer messages and / or solve issues that may not require a full screen sharing session.