Develop the ability to remotely view an iOS device

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Partner would like the ability to establish a session with a user on an Ipad.

Duplicates 3
ios
Allow remote control of an iOS device

This is a duplicate of http://control.product.connectwise.com/topics/221-develop-the-ability-to-remotely-control-an-ios-device/ - however, that has been closed and despite comments, I don't think it has the visibility or you get notifications to reopen.


Apple have added the ability to remote and control iOS devices and some other tools already have this feature.


Please can you reopen the original idea and close this?

iOS Screen Recording

I note that TeamViewer are currently in the process of releasing an update that harnesses the iOS 11 Screen Recording feature - https://www.teamviewer.com/en/features/ios-screen-sharing/ when will Control be doing the same?


Thanks

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Caitlin M Barnes Team Member
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James Cocker
Quote from Luis Fernando Bautista

Hello CW Control Development team, has there been any updates on this requested feature? 

It's already live. See above comment and take a look in the App Store.

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Hello CW Control Development team, has there been any updates on this requested feature? 

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mike potgoreanu

When blanking the guest monitor it also blanks the monitor on the app.

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Matt Hanson
Quote from anonymous

The newest iOS build is publicly available in the App Store. This build includes:

-iOS broadcasting: the ability to view the screen of an iOS device remotely. (iOS 11+)
-Added Trackpad mouse mode so hosts can use touch gestures during a session
-Updated interface and copy for better end-user experience
-Added support for iOS X's new Super Retina Display
-Provided hosts with the ability to scroll in the photo gallery
-Increased the area of movement and speed covered when using the swing motion to navigate in session


We are doing a phased roll-out through Apple, so you will have to manually update your version of the Control app. Please let us know how it's working for you. Thank you. 

- Assuming we have an MDM solution, is there a way to pre-populate the address of the server?

- Does the user have to 1) Launch the app, 2) type the address, 3) type the code, and then 4) use the settings to broadcast their screen, or is there a shorter series of steps we could follow or implement to initiate a connection?

- Is there any way or are there any plans to make this similar to an Access client as opposed to a Support Session?

- Does this work in the free version? (I'm asking as I do testing there)


Thanks!

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anonymous

The newest iOS build is publicly available in the App Store. This build includes:

-iOS broadcasting: the ability to view the screen of an iOS device remotely. (iOS 11+)
-Added Trackpad mouse mode so hosts can use touch gestures during a session
-Updated interface and copy for better end-user experience
-Added support for iOS X's new Super Retina Display
-Provided hosts with the ability to scroll in the photo gallery
-Increased the area of movement and speed covered when using the swing motion to navigate in session


We are doing a phased roll-out through Apple, so you will have to manually update your version of the Control app. Please let us know how it's working for you. Thank you. 

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anonymous

Hi Matt, the viewing aspect is finished, but we are going to release other updates to the iOS app in conjunction with the ability to broadcast. You can send me an email at: mpaspa@connectwise.com and receive access to the beta. Thank you. 

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Matt Russell

I'm evaluating remote rescue systems at the moment, and Connectwise Control was highly recommended to me. Unfortunately one of my requirements is to be able to screenshare with IOS devices. Everything else about Control looks really good - if this is available soon then it would be enough to sway my decision. 


Cheers,

Matt

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mike potgoreanu
Quote from anonymous

Thanks for reaching out. This feature is 95% done-we are just working on a few UI issues. In the meantime, feel free to send me your email and I'll sign you up for the beta. Please send to mpaspa@connectwise.com. Much appreciated.

Is this feature almost completed?

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anonymous

Thanks for reaching out. This feature is 95% done-we are just working on a few UI issues. In the meantime, feel free to send me your email and I'll sign you up for the beta. Please send to mpaspa@connectwise.com. Much appreciated.



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