Fix the Forum
One day management changes, the next day the forums go down. Coincidence? I don't care, just please fix them. No logins permitted and also we're back to not redirecting to SSL
Welcome to our community!
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Replies 15
Sean White Team Member
The forum referenced in this post has been completely disabled, and are being migrated to the virtual community:
Home - ConnectWise
Please be aware that CW-SSO login credentials are required.
Is your issue fixed on not. My friend also has the same issue but he doesn't know how to solve this issue.
Hi Alia,
The forum is active and working fine. Can you please click here to check.
If you are getting any error while accessing the forum, please do let us know.
Caitlin M Barnes Team Member
How about additional users? We're on-prem and the owner of the company is the registered e-mail account for purposes of billing and renewals, but us techs have our own e-mail addresses, and it's us that would want to participate in the forum.
Once a cloud account admin or the on-prem equivalent has access to the forum, that user can give additional users or technicians access to ConnectWise University and the forums following the directions outlined in the Adding a User to the University documentation article here: https://docs.connectwise.com/ConnectWise_Documentation/001/100/030/010
How about additional users? We're on-prem and the owner of the company is the registered e-mail account for purposes of billing and renewals, but us techs have our own e-mail addresses, and it's us that would want to participate in the forum.
Caitlin M Barnes Team Member
Hi Jesse -- apologies. For on-prem customers, please send whatever email is on your account with ConnectWise.
Hi All,
The new forum has been set up but we're still slowly on-boarding users. Please email pm@screenconnect.com with your Company name and cloud account administrator email to get set up. The previous forum is still up in read-only mode as an archive.
Also, this forum is not available to Free users.
Cloud Account Administrator email? What about on-prem customers?
Caitlin M Barnes Team Member
Hi All,
The new forum has been set up but we're still slowly on-boarding users. Please email pm@screenconnect.com with your Company name and cloud account administrator email to get set up. The previous forum is still up in read-only mode as an archive.
Also, this forum is not available to Free users.
I think it's the obvious conclusion that the forum outage wasn't planned. The recovery wasn't successful either. So the fallback position is "make a new one". That'll take time.
Remember, ScreenConnect was an acquisition, so ConnectWise hasn't fully integrated it yet in their enterprise, and they're not (solely) responsible for the configuration of what came before them. They may not have even realized the forum was inadequately backed up.
"make a new one " there thousands out there . Takes 10 min to install . Why would a company like them try reinventing the wheel ...
still a failure ...
The forum referenced in this post has been completely disabled, and are being migrated to the virtual community:
Home - ConnectWise
Please be aware that CW-SSO login credentials are required.