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Under Review

reinstall agent on support tab

MatthewDataserv 6 years ago • updated 6 years ago • 3

Add the feature from Access tab to Support as well. It would be really helpful.

Under Review
Caitlin M Barnes (Product Manager) 6 years ago
+1
Caitlin M Barnes (Product Manager) 6 years ago

Hi MatthewDataserv, 

Can you please explain a little more about your request? Currently you can install an access agent from a support session, but other than that, the Support tab has no knowledge of Access sessions. 

Thanks!

Caitlin 

MatthewDataserv 6 years ago

HI!

So when in the access tab, you are allowed to update agents when they are out of date using the "reinstallagent" feature.

I would be really happy to see this feature available in support tab as well.

Customer support service by UserEcho