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chat timeout for version 19, like it was in 6.9 (or at least the option to make it so)

Miko

6 years ago
updated 6 years ago
Closed

Hi there

I was hoping to get the behavior back with the chat, where if a user sent a message, the red dot REMAINED until the message opened, AND once opened, the red dot clears (as opposed to current behavior, where the red dot clears based on timeout).

Thank you

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Caitlin M Barnes Team Member

6 years ago

Hi Miko,

We added a delay to the clearing of the red dot notification, which defaults to 10 minutes. In the Advanced Configuration Editor, you can find the delay setting under Configuration > Web Configuration > Other Settings. If you're on-prem, look for AcknowledgeMessageDelaySeconds in web.config.

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Caitlin M Barnes Team Member

6 years ago
Under Review

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Miko

6 years ago

So does this mean that AFTER I read the comment, it'll start that delay, or it will delay and then clear that dot regardless on whether someone read it?

My concern is that I'll get a message, and the timeout will clear it without me having read it.

Thanks

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